If you are dissatisfied
If you think the University fails to meet its requirements or does not live up to your expectations, you should first discuss the matter with your lecturer/examiner or other staff at your faculty. Of course, you may also contact the head of department/division or someone else in charge.
If you need support and help, you can contact the Student Ombudsman at the University of Gävle. The student ombudsman works to solve any study-related problems together with students and teachers.
You can reach the Student Ombudsman by e-mail email@example.com or firstname.lastname@example.org