The password linked to your user account must be changed once a year. You will receive a reminder e-mail 30 days, and then again, 7 days before the password change must occur. If you do not change your password in time, your account will be closed and you lose access to Blackboard and other University web services.

Change or forgot your password?

If you need to change or have forgotten your password, there are three verification methods to chose from in order to set up a new one. These are the same methods you used to collect your user account:, Edu-id or e-mail.

Set up a new password via or Edu-id

  1. Go to this page and select the chosen verification method
  2. Log in with your username and password for the selected service
  3. Choose a new password (your username will be displayed in the green box).

Set up a new password via e-mail

  1. Go to this page and fill in your Swedish personal ID number 
  2. A reset link will be sent to the e-mail address you have registered in our student documentation system (Ladok).
  3. Click on the link and choose a new password (your username will be displayed in the green box).

User account authority

User accounts that have been verified via or Edu-id get a higher authorisation than accounts verified via e-mail. What distinguishes is, among other things, use ssh to the University, therefore we recommend that computer science students change passwords using or Edu-id.


If you have not been helped by the instructions above, you can contact the university's IT support by e-mail

Always enter your username or personal ID number when contacting IT-support.

Published by: Carl-Gunnar Mårtensson Page responsible: Fredrika Nordahl Westin Updated: 2020-01-16
Högskolan i Gävle
Box 801 76 GÄVLE
026-64 85 00 (växel)