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Information during Christmas & New Year - FAQ

The Division of Educational Support has limited staff availability during certain weeks over the Christmas period. It may be more difficult to reach us by phone and it can take longer than usual to get a reply via email. We will do our best to reply to you as soon as possible. We thank you for your patience and understanding. 

In order to provide the best possible service for you we have assembled the most common questions that we receive here.

Questions about applications and admission
  • General questions about admission
    If you have questions about admission to the University, your account at universityadmissions.se, or other general questions about the admissions process, please contact the Admissions Office on +46 (0)771-550 720.
  • When will I know if I have been admitted?
    The first Notification of Selection Results is published on the 9th of December and the second Notifcation of Selection Results is published on the 22nd of December.
  • I'm on the waiting list. When will I know if I got in?
    Unfortunately, we cannot tell you what your chances are of getting into a program or course if you have ended up on the waiting list. After the second notification of selection results, the first notification is given if you have been awarded a place from the waiting list. After that, available places from the waiting list is offered continuously until the course or program starts. The number of people accepted from the waiting list depends on how many admitted students decline their offer. You can find out when admission from the waiting list (reserves) starts and ends for your particular program or course at universityadmissions.se
  • I have submitted a late application. When will I know if I got in?
    Applications submitted after 15th of October 2022, so called late applications, are handled after the applications that arrived by the deadline. Late applications are handled as quickly as possible and in the order of their submission date. You will be notified of the outcome, at the earliest, on the 22nd of December.
  • When do I have to reply to my Notification of Selection Results?
    The last day to respond to the first admission is stated on antagning.se and universityadmissions.se. If you are not intending to start your course or programme it is important that you decline your offer so we can offer your place to applicants on the waiting list.
  • I forgot to accept the offer that I got in the Notification of Selection Results. What do I do?
    All applicants that have met the requirements for a course or programme but have been deleted due to failure to accept the offer, or because the applicant has been admitted to more than the allowed 45 credits per semester, can re-apply if the programme/course is open for re-applying. You will find instructions on how to re-apply on universityadmissions.se. Your re-application will be treated like a late application, dated the day of submission.
  • I submitted my supporting documentation after the deadline. What do I need to do now?
    Supporting documentation that is submitted after the deadline is not automatically processed. The applicant must inform the Admissions Office (+46 (0)771-550 720) that the supporting documentation has been submitted and get help to re-apply.
  • I have been conditionally admitted. What does this mean?
    To be conditionally admitted means that you had not yet completed a course essential to qualify for your chosen programme/course when your application was processed. If you are conditionally admitted you need to provide documentation at the start of your course showing that you have filled the requirements for admission. If you are conditionally admitted you are not able to register on the course yourself and should contact studentsupport for help with registration.
    Contact us at email studentsupport@hig.se
  • Are there still places available at the programme/course?
    If the programme or course is open for late admissions at universityadmissions.se it should have an "add"-button next to it, in which case you can still apply. However, this does not guarantee you a place on the programme or course.
  • I want to apply for a course but there is no "add"-button?
    If a programme or course does not have an "add"-button next to it at universityadmissions.se, that means there are no more available places and it is closed for late applications. A late application can only be submitted for courses still open for late applications, as signified by the presence of an "add"-button.

In preparation for the start of the semester
  • I have questions about a programme or course that I have applied for. Who do I contact?
    Welcome information for your programme or course
    If you have questions please send us an email to studentsupport@hig.se
  • When does the semester start?
    The spring semester starts 16 January and most programmes have registration and an introductory session on this day. Please check your welcome information for more information. All international students are welcome to attend the introduction day for international students.
    Read more about the introduction for international students
  • Where do I find my timetable?
    When you are registered on a course you can find your personal timetable via our KronoX-app. In the app you can search for your timetable and save it in order to access it more easily the next time you need it. You can seach for the course, programme, room or signature. The app is available in Swedish and English and you can download it for free from the Itunes app store or Google Play. You can also search for your timetable at schema.hig.se
  • Where do I find my reading list?
    You can find the reading list for your course in the course syllabus. You can find a link to your course syllabus in your welcome letter.
    Search for your course syllabus
  • Where do I find information about my programme/course?
    General information and welcome letters for programmes and courses
  • How do I find student accommodation?
    Information about student accommodation
  • I have been placed on the waiting list. Can I still go to the introduction and the programme registration session?
    Only those who have been admitted can go to the programme registration session. The University of Gävle will call those placed on waiting lists in strict order of the selection results. We will contact you if you are offered a place.
  • When can I activate my user account?
    You can activate your user account two weeks before the semester starts, at the earliest. If you have submitted a late application you can activate your user account the day after you receive your admissions letter. 
    Create your user account
  • When can I register for my courses?
    You can normally register for your courses in Ladok two week before course start. Ladok is your introduction to several web services.
    More information about the registration period in your welcome letter
Questions about courses
  • Who do I turn to for questions about my course, course registration or results?
    For general questions about your course, course registration or results, please email studentsupport@hig.se. If you have an urgent question, please call the switchboard on +46 (0)26 64 85 00 who will connect you to someone in the office.
  • Who do I turn to for questions about course content?
    If you have questions about the content or structure of a course you should contact the course coordinator. 
    Contact information in your welcome letter
Questions specifically concerning international students
Study guidance counselling
Student health and welfare
  • I want to get in touch with the Student Health Service
    The Student Health Service have reduced staff availability during the holidays. If you are in need of health guidance or psychosocial support, contact your health care provider or call the medical advice hotline on 1177. You can find opening times and availability for the Student Health Service on their webpage.
    Student Health Service
Targeted study support

If you have a disability you are welcome to apply for targeted study support. The term disability here refers to a permanent or long-term disability.
Apply via the national system Nais.

Attach a doctor's certificate stating your disability. You can upload a photo of the certificate with your phone. Note: The doctor's certificate must be in English or Swedish.

The Coordinators for study support are available via e-mail ps@hig.se during Christmas and New Year, but the response time may be slightly longer than normal.

Information about targeted study support

Degree- and other certificates
  • How do I apply for my degree certificate and how long is the turnaround time for applications?
    Information about the application process, turnaround times, what you need to apply for your degree certificate.
    Degree certificate webpage
  • How do I get a results- or registration certificate?
    You can print out a result's certificate yourself via the Student Portal. For registration certificates, please email studentsupport@hig.se.
Exam hand-out
  • When can I collect my exam paper?
    We will send the exams home by regular mail to your address that is registered in Ladok.
    Check that your address in Ladok is correct.
    You can change your address in "My Pages" in Ladok.
  • Contact studentsupport@hig.se if you have any questions.

Further questions?

If you have not found the answer to your question here, have a look at the following FAQ and information pages:

If you are a new student you can find answers to most of your questions at hig.se/newstudent.

If you are an international student, take a look at our International student guide Pdf, 1 MB..

Phone hours during Christmas and New Year



19 December - 23 December


24 December - 26 December


27 December - 30 December


31 December - 1 January


2 January - 4 January


5 January - 8 January


9 January - 13 January





+46 (0)26 64 81 00

Published by: Satu Moberg Page responsible: Maria Strand Updated: 2022-12-16
Högskolan i Gävle
Box 801 76 GÄVLE
026-64 85 00 (växel)