Summary of research area, current research and co-operation projects, developed more in "Research interest" subsection.
Edström, A., Nylander, B., Molin, J., Ahmadi, Z. & Sörqvist, P. (2022). Where service recovery meets its paradox : Implications for avoiding overcompensation. Journal of service theory and practice, 32 (7), 1-13. 10.1108/JSTP-06-2021-0120 [More information]
Molin, J. & Åge, L. (2017). Business streamlining - an integrated model of service sourcing. Journal of business & industrial marketing, 32 (2), 194-205. 10.1108/JBIM-01-2015-0011 [More information]
Published by: Sara Perttunen Sundberg Page responsible: Camilla Niss Updated: 2019-01-22