Articles
Scholarly articles, refereed
Edström, A., Nylander, B., Molin, J., Ahmadi, Z. & Sörqvist, P. (2022). Where service recovery meets its paradox : Implications for avoiding overcompensation. Journal of service theory and practice, 32 (7), 1-13. 10.1108/JSTP-06-2021-0120
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Molin, J. & Åge, L. (2017). Business streamlining - an integrated model of service sourcing. Journal of business & industrial marketing, 32 (2), 194-205. 10.1108/JBIM-01-2015-0011
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Licentiate thesis
Molin, J. (2014). Business Streamlining : Toward a Substantive Theory of the Streamlining of Outsourced Business Processes. Lic.-avh. , 2014. Stockholm: Stockholm School of Economics. 161 s.
External link
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