Artiklar

Vetenskapliga artiklar, refereegranskade

Ojiaku, O. & Osarenkhoe, A. (2018). Determinants of Customers’ Brand Choice and Continuance Intentions with Mobile Data Service Provider : The Role of Past Experience. Global Business Review, 19 (6). 10.1177/0972150918780764 [Mer information]
Fremont, V., Eklinder-Frick, J., Åge, L. & Osarenkhoe, A. (2018). Interaction through boundary objects : controversy and friction within digitalization. Marketing Intelligence & Planning. 10.1108/MIP-04-2018-0135 [Mer information]
Osarenkhoe, A., Fjellström, D., Abraha, D. & Awuah, G. (2018). Networked establishment processes in transition economies. Global Business and Economics Review (GBER). [Accepted] Länk [Mer information]
Hyder, A. & Osarenkhoe, A. (2018). Partial or total integration in a cross-border merger? : Building a Nordic bank culture. Thunderbird International Business Review, 60 (4), 477-488. 10.1002/tie.21943 [Mer information]
Osarenkhoe, A. & Fjellström, D. (2017). Clusters’ vital role in promoting international competitive advantage : towards an explanatory model of regional growth [El rol fundamental de los clúster en la promoción de la ventaja competitive internacional - Hacia un modelo explicativo del crecimiento regional]. Investigaciones Regionales, 2017 (39), 175-194. Länk [Mer information]
Ojiaku, O., Osarenkhoe, A. & Fjellström, D. (2017). Determinants of Customers’ Intention to ‘Port’ Mobile Phone Numbers in Times of Proliferating use of Multi-Sims. International Journal of Applied Business and Economic Research, 15 (22), 621-643. [Mer information]
Osarenkhoe, A., Birungi Komunda, M. & Mbiito Byarugaba, J. (2017). Service Quality as a Mediator of Customer Complaint Behaviour and Customer Loyalty. International Review of Management and Marketing, 7 (1), 197-208. Länk [Mer information]
Osarenkhoe, A. & Byarugaba Mbiito, J. (2016). Service Quality Perceptions of Foreign Direct Investors. Journal of Promotion Management, 22 (5), 684-704. 10.1080/10496491.2016.1185492 [Mer information]
Osarenkhoe, A. & Hyder, A. (2015). Marriage for better or for worse? : Towards an analytical framework to manage post-merger integration process. Business Process Management Journal, 21 (4), 857-887. 10.1108/BPMJ-07-2014-0070 [Mer information]
Osarenkhoe, A., Mbiito Byarugaba, J., Komunda Birungi, M., Feehi Okoe, A. & Bennani, A. (2014). Technology-based Service Encounter : A study of the use of e-mail as a booking tool in hotels. Journal of Service Science and Management, 7 (6), 419-429. 10.4236/jssm.2014.76039 [Mer information]
Hinson, R., Osarenkhoe, A. & Okoe, A. (2013). Determinants of Bank Selection : A Study of Undergraduate Students in the University of Ghana. Journal of Service Science and Management, 6 (3), 197--205. 10.4236/jssm.2013.63021 [Mer information]
Osarenkhoe, A. & Birungi Komunda, M. (2013). Redress For Customer Dissatisfaction and its Impact on Customer Satisfaction and Loyalty. Journal of Marketing Development and Competitiveness, 7 (2), 102-114. Länk [Mer information]
Okoe, A., Serwa Adjei, J. & Osarenkhoe, A. (2013). Service Quality in the Banking Sector in Ghana. International Journal of Marketing Studies, 5 (2), 81-92. 10.5539/ijms.v5n2p81 [Mer information]
Okoe, A., Osarenkhoe, A. & Hinson, R. (2013). Using the Analytical Hierarchy Process Framework to Study Bank Selection Criteria of Students in Institute of Professional Studies in Ghana. Journal of Strategy and Management., 4 (3), 27-37. 10.5430/jms.v4n3p27 [Mer information]
Komunda, M. & Osarenkhoe, A. (2012). Remedy or Cure for Service Failure? : Effects of Service Recovery on Customer Satisfaction and Loyalty. Business Process Management Journal, 18 (1), 82-103. 10.1108/14637151211215028 [Mer information]
Osarenkhoe, A. & Byarugaba, J. (2012). Service Quality Perceptions : A Case of Ugandan Telephony Users. Journal of Relationship Marketing, 11 (3), 149-171. 10.1080/15332667.2012.705250 [Mer information]
Awuah, G., Abraha Gebrekidan, D. & Osarenkhoe, A. (2011). Interactive (networked) internationalization : the case of Swedish firms. European Journal of Marketing, 45 (7/8), 1112-1129. 10.1108/03090561111137633 [Mer information]
Osarenkhoe, A. (2010). A Coopetition Strategy : A study of inter-firm dynamics between competition and cooperation. Business Strategy Series, 11 (6), 343-362. 10.1108/17515631011093052 [Mer information]
Osarenkhoe, A. (2010). A study of inter-firm dynamics between competition and cooperation - A coopetition strategy. Journal of Database Marketing and Customer Strategy Management, 17 (3-4), 201-221. 10.1057/dbm.2010.23 [Mer information]
Osarenkhoe, A. (2009). An integrated framework for understanding the driving forces behind non-sequential process of internationalisation among firms. Business Process Management Journal, 15 (2), 286-316. 10.1108/14637150910949498 [Mer information]
Osarenkhoe, A. (2009). The business culture of a firm applying a customer-intimate philosophy: a conceptual framework. International Journal of Business and Systems Research, 3 (3), 257-278. 10.1504/IJBSR.2009.026183 [Mer information]
Osarenkhoe, A. (2009). The Oxymoron of Informal Sector : A framework for conceptualising informal sector as enabler of economic development in developing countries. Journal of International Business and Economics, 9 (1), 118-131. [Mer information]
Osarenkhoe, A., Abraha Gebrekidan, D. & Baffour Awuah, G. (2008). Relationships and networks in the processes of establishment of firms in transition economies : Scandinavian firms in central and eastern Europe. International Journal of Strategic Management, 8 (1), 25-44. Länk [Mer information]
Osarenkhoe, A. (2008). What characterizes the culture of A Relationship-focused Organization applying a Customer Intimacy Strategy. Journal of Database Marketing and Customer Strategy Management, 15 (3), 169-190. 10.1057/dbm.2008.14 [Mer information]
Osarenkhoe, A., Bennani, A. & Lhajji, D. (2007). A study of prerequisites for successful deployment and governance of implementation. Asian Journal of Information Technology, 6 (1), 1-20. 10.3923/ajit.2007.1.20 [Mer information]
Osarenkhoe, A. & Bennani, A. (2007). An exploratory study of implementation of customer relationship management strategy. Business Process Management Journal, 13 (1), 139-164. 10.1108/14637150710721177 [Mer information]
Osarenkhoe, A. (2006). Customer-centric strategy : A longitudinal study of implementation of a customer relationship management solution. International journal of technology marketing, 1 (2), 115-144. 10.1504/IJTMKT.2006.008867 [Mer information]

[Den manuellt skrivna publikationslistan nedan kommer att tas bort, när ovanstående DiVA-databasgenererade publikationslista har blivit dubbelcheckad och uppdaterad genom kompletterande registreringar i databasen.]

REFEREEGRANSKADE ARTIKLAR

  • Osarenkhoe, Aihie & Birungi Komunda, Mabel (2013), Redress For Customer Dissatisfaction and its Impact on Customer Satisfaction and Loyalty, Journal of Marketing Development and Competitiveness, Vol. 7, No. 2., pp. 102-114.
  • Okoe, A, Serwa, J. & Osarenkhoe, A. (2013), Service Quality in the Banking Sector in Ghana, International Journal of Marketing Studies, Vol. 5, No. 2, pp. 81-92.
  • Hinson, Robert, Osarenkhoe, Aihie & Okoe, Abednego Feehi (2013), Determinants of Bank Selection: A Study of Undergraduate Students in the University of Ghana, Journal of Service Science and Management, Vol. 6, No. 3, pp. 197-205.
  • Okoe, Abednego Feehi, Osarenkhoe, Aihie & Hinson, Robert (2013), Using the Analytical Hierarchy Process Framework to Study Bank Selection Criteria of Students in Institute of Professional Studies in Ghana, Journal of Strategy and Management, Vol 4, No. 3, pp. 27-37.
  • Komunda, M. & Osarenkhoe, A. (2012), Remedy or Cure for Service Failure? Effects of Service Recovery on Customer Satisfaction and Loyalty, Business Process Management Journal (Emerald Journal), Vol. 18 Iss: 1, pp.82 – 103.
  • Osarenkhoe, A. & Byarugaba, J. (2012), Service Quality Perceptions: A Case of Ugandan Telephony Users, Journal of Relationship Marketing (Taylor & Francis journal), Vol. 11, Issue 3.
  • Awuah, G. B, Abraha Gebrekidan, D, & Osarenkhoe, A (2011), Interactive (Networked) Internationalization: the case of Swedish firms, European Journal of Marketing, Volume 45 Issue 7/8.
  • Osarenkhoe, A. & Bennani, A-Z (2011), Scandic Hotel in the Baltic – A case of Strategic Marketing, Emerald, 2011, Teaching Case in Marketing Management, ISBN: 2045-0621.
  • Osarenkhoe, A. (2010), A Co-opetition strategy- A Study of Inter-firm Dynamics between competition and Cooperation, Journal of Database Marketing & Customer Strategy Management, Volume 17, No 3/4, pp 201-221.
  • Osarenkhoe, A (2009), The Oxymoron of Informal Sector: A framework for conceptualising informal sector as enabler of economic development in developing countries, Journal of International Business & Economics, Volume 9, No. 1, pp. 118-131.
  • Osarenkhoe, A. (2008), What Characterizes the Culture of a Relationship-Oriented Organisation Applying a Customer Intimacy Strategy? Journal of Database Marketing & Customer Strategy Management, Volume 15, No 3, pp. 169-190, (Palgrade Macmillan Journal).
  • Osarenkhoe, A. (2009), The business culture of a firm applying a customer-intimate philosophy: a conceptual framework”, The International Journal of Business and Systems Research,, Vol. 3, No.3, pp. 257-276 (Inderscience journal).
  • Osarenkhoe, A. (2009), “An Integrated Framework for Understanding the Driving Forces behind Non-sequential Process of Internationalisation among Firms”, Business Process Management Journal, Volume 15, No. 2, pp. 286-316 (Emerald journal).
  • Abraha, D., Osarenkhoe, A. & Awuah, G. (2008), “Relationships and Networks in the Processes of Establishment of Firms in Transition Economies - Scandinavian firms in eastern and central Europe.” International Journal of Strategic Management, Volume 8, No. 1, pp. 25-44,(Official journal of the International Academy of Business and Economics).
  • Osarenkhoe, A. & Bennani, A-Z (2007), “An Exploratory Study of Implementation of Customer Relationship Projects”. Business Process Management Journal, Vol. 13 No. 1, 2007, pp. 139-164(Emerald journal).
  • Osarenkhoe, A. (2006), “Customer-Centric Strategy: A longitudinal study of implementation of a customer relationship management solution”. International Journal of Technology Marketing, Vol. 1, No. 2, pp. 115-143, (Inderscience journal).
  • Osarenkhoe, A., Bennani, A-Z., and Lhajji, D. (2006), “A Study of the Prerequisites for Successful Deployment and Governance of Implementation Process of Technological Innovations” Asian Journal of Information Technology, Vol. 6, No. 1. pp 1-20 (Medwell journal).
  • Bennani, A-Z , Osarenkhoe, A., and Lhajji, D. (2009), An Empirical Study on the Propensity of Information Technology use by Hotels in France”, (Journal of Information Technology and Tourism).

EDITOR OF A VOLUME OF PEER-REVIEWED JOURNAL.

  • Osarenkhoe, A., Awuah, G.B., Claiborne, C.B & Credle, S.H. (Editors) (2009), Special Edition: Business and Developments in Africa, International Journal of Business Research, Volume 9, No. 3. June 2009.
Publicerad av: Zara Lindahl Sidansvarig: Svante Brunåker Sidan uppdaterades: 2017-11-17
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