Nationally coordinated telephone advice
Nationally coordinated telephone counseling from a patient safety perspective
The nurse's behavior in the telephone meeting
The project was originally a doctoral project for Annica Ernesäter (dissertation 2012). The overall purpose of the research project was to describe and investigate patient safety and patient safety work within the national Health Care Advisory Service 1177 and to describe and investigate the communication between telephone nurses and callers.
Researchers
Maria Engström, associate professor, University of Gävle
Annica Ernesäter, PhD, University of Gävle
Inger Holmström, professor, Mälardalen University
Ulrika Winblad Spångberg, associate professor, Uppsala University
Publications
Ernesäter, A., Engström, M., Winblad, U., Rahmqvist, M. & Holmström, I. (2016). Telephone nurses' communication and response to callers' concern: a mixed methods study. Applied Nursing Research, 29, 116-121. 10.1016/j.apnr.2015.04.012 External link. [More information]
External link.
Ernesäter, A., Engström, M., Winblad, U. & Holmström, I. (2014). A comparison of calls subjected to a malpractice claim versus 'normal calls' within the Swedish Healthcare Direct: a case-control study. BMJ Open, 4 (10), e005961-. 10.1136/bmjopen-2014-005961 External link. [More information]
External link.
Ernesäter, A., Engström, M., Holmström, I. & Winblad, U. (2010) Incident reporting in nurse-led national telephone triage in Sweden: The reported errors reveal a pattern that needs to be broken. Journal of Telemedicine and Telecare, 16 (5), 243-247. 10.1258/jtt.2009.090813 External link. [More information]
External link.
Ernesäter, A., Holmström, I. & Engström, M. (2009). Telenurses' experiences of working with computerized decision support: Supporting, inhibiting and quality improving. Journal of Advanced Nursing, 65 (5), 1074-1083. 10.1111/j.1365-2648.2009.04966.x External link. [More information]
External link.
Ernesäter, A. (2012). National telephone advice nursing in Sweden: patient safety and communication. Dissertation (abstract), 2012 Uppsala: Uppsala University (Acta Universitatis Upsaliensis) [More information] External link.
This page was last updated 2025-01-13