Safety and Security

The purpose of the information on this page is to ensure that you, a student at the University, know and feel safe in how to act in the event of an accident or other serious incident.

Emergency Numbers

  • The emergency number 112 is used in emergencies when there is a danger to life, property or the environment.
  • In the event of other serious incidents or in case of urgent need for security assistance call the University's emergency number +46 70 656 15 00.
    The alarm centre will activate the University's crisis management team if necessary.

Need for Emergency Security Assistance

If you need emergency security assistance due to a difficult situation, please call +46 70 656 15 00 and request security assistance.

Please be prepared to provide the following information:

  • your name
  • your location (University of Gävle, address, room number if necessary)
  • "We need security assistance immediately due to ..."

The University's emergency number is linked to an alarm centre of a security company. If the alarm operators are busy, you may be placed on hold. The operators will respond as soon as possible.

Other important phone numbers

Accident or Serious Incident

Instructions for dealing with accidents and serious incidents related to the University.

The emergency number 112 is used in emergencies when there is a danger to life, property or the environment.

In emergencies when there is a danger to life, property or the environment:

  • Call SOS Alarm 112 to get to the emergency services, ambulance or police
  • Do not hang up until you have been instructed to do so
  • Give a telephone number where you can be reached
  • If possible, stay by the phone so that SOS Alarm or the alarm centre can call you back
  • Provide first aid to those in need.

Defibrillators at the University

There are seven self-instructing defibrillators at the University. They are located on the ground level (level 2) in the following places:

  • In building 22, outside the Student Centre
  • In building 41, in the foyer
  • In building 45, to the left inside the main entrance
  • In building 55, in the corridor inside the main entrance
  • In building 81, in the foyer
  • In building 91, in the foyer inside the main entrance
  • In building 99, in the walkway between the entrance and the stairwell

Instructions in case of fire

If the evacuation alarm goes off – always evacuate the premises!

It is the situation and your ability that determine the order and extent in which you carry out the measures.

  • Rescue
    Save yourself and help others who are in obvious danger. If the room is filled with smoke, the safest way out is to crawl along the floor. Do not walk through the smoke!
  • Sound the alarm
    Call 112. This will reinforce the automatic fire alarm. Tell them who you are, what has happened, where the fire is and meet the Fire Service.
  • Give a warning
    Warn your classmates and others. Perhaps one of them is wearing headphones or on the phone? They may not realise the danger. Help them and warn them.
  • Extinguish
    If you are not at risk, you can start putting out the fire. The evacuation plan indicates where fire extinguishing equipment is located. The fire extinguisher has symbols and text on it to show what it can be used for.
  • Close
    Close doors and windows where possible.
  • Evacuate the building
    Always take the nearest escape route out. Look around and follow the green signs for the way out. Always take the stairs, never use the lift! If you see smoke, turn round and take another way out. Go to the assembly point closest to you (even if the alarm does not go off in the whole building).
    People with disabilities such as wheelchair users who cannot use stairs should evacuate to the nearest stairwell. The stairwells are protected as separate fire cells and are searched by the Fire Services.

Make a habit of always knowing two alternative escape routes from the premises you are in. Most people choose to evacuate the way they entered the building, which can lead to heavy congestion in an evacuation situation.

When the situation allows, raise the alarm on the University's emergency number +46 70 656 15 00.

Evacuation alarm

The University has an automatic evacuation alarm that immediately alerts the emergency services in the event of fire or smoke. The alarm signal is only heard in the rooms directly affected by the fire, as the buildings are divided into fire compartments with doors that automatically close when the alarm sounds. These doors must never be wedged open.

Remember that the alarm can also be used for evacuation for other reasons, such as a bomb threat. Take all alarms seriously!

When the alarm sounds, everyone in the affected premises must evacuate immediately and go to the assembly point marked on the evacuation plan. Evacuation plans are located next to the lift or at the stairwells on all floors.

Study the evacuation plan

Evacuation plans are available in all buildings on all floors. They are usually located at the stairwells and at the lifts. The evacuation plans contain important information. They show:

  • escape routes and emergency exits
  • where fire-fighting equipment is located
  • where the assembly point is.

Assembly Points at the University

There are five assembly points. These are marked with a green symbol on the map.

Map with Assembly Points

Assembly Points

In case of burglary, theft or vandalism

Measures in the event of burglary, theft or vandalism.

  • If you discover that there has been a burglary or vandalism, alert/inform via the University's emergency number +46 70 656 15 00.
  • In the event of theft or loss of personal property, call the police on 114 14 and make a report.

Help prevent theft by:

  • Reporting the loss of keys or HiG Cards to the Reception or IT Support.
  • Keeping your login details in a safe place, never with your computer.
  • Never leave laptops, mobile phones or other theft-prone items out of sight at the study places.
  • Be extra careful if an unknown person wants to show you something on a map or similar, as it may be a pickpocket who wants to distract you and steal your mobile phone or wallet.

Unauthorised persons on University premises

Be aware of unauthorised persons on our premises. This may be in preparation for a crime, such as theft, violence or threats. If you suspect that someone is unauthorised on University premises, act as follows:

  • If possible, alert others to the situation.
  • Alert security guards via the emergency number +46 70 656 15 00
  • Describe the situation in an email to

Help prevent risks with unauthorised persons by:

  • Never letting anyone you do not know into the University premises when you enter through locked doors.
  • Never let anyone else use your personal login details, HiG Card or keys.



The University Management Office

This page was last updated 2024-06-17