Your contact details: email, phone number, personal identity number

When the University contacts you as a student, we use the contact details found in the study documentation system Ladok.

Change e-mail and phone number in Ladok

The contact information you provided when you applied to the University of Gävle via antagning.se is the contact information that is first entered in Ladok. In Ladok, you can change your e-mail and phone number under "My information". The new e-mail address is then transferred to other web services, such as Canvas.

It is important that you have an updated e-mail address in Ladok, partly to avoid missing important information from the University and partly because the University issues digital diplomas that are sent to you by e-mail.

Go to Ladok to change your email or phone number. External link.

Change to a Swedish Personal Identity Number in Ladok

In addition to keeping your email address and phone number up to date, it is also important that the correct personal identity number is used in Ladok.

If you are not registered in the Swedish population register when you are admitted to studies, you will automatically receive a temporary identity in the national admission system and in the student record system (Ladok). Any studies you begin and complete will be registered under this temporary identity in Ladok.

If you later become registered in Sweden and are assigned a Swedish personal identity number (personnummer) by the Swedish Tax Agency (Skatteverket), you must email us to request that your temporary identity in Ladok be replaced with your Swedish personal identity number. Your completed studies will then be correctly registered under your new personal identity number, and this update will also be reflected at other Swedish universities using Ladok.

Send an email to studentsupport@hig.se and include:

• your full name
• your temporary identity number
• your new Swedish personal identity number

It is important that you attach documentation verifying that the new personal identity number belongs to you. This may be, for example, a certificate of population registration (personbevis) from the Swedish Tax Agency, an ID card, or a passport.

Are you missing e-mails from the University?

If you are missing emails from the University that you know you should have received, do the following:

1. Check your junk mail in case the email may have ended up there.
2. Then check that you have entered the correct e-mail address in Ladok.
3. Add a case in our service portal External link.