Change password

The password linked to your user account must be changed once a year. You will receive a reminder e-mail 30 days, and then again, 7 days before the password change must occur. If you do not change your password in time, your account will be closed and you lose access to Canvas and other University web services.

Change or forgot your password?

If you need to change or have forgotten your password, there are three verification methods to chose from in order to set up a new one. These are the same methods you used to collect your user account:, Edu-id or e-mail.

The new password must contain at least 8 characters and consist of at least one lower case letter, at least one upper case letter and at least one digit.
The password must not contain spaces, ", `, ' <, >, ½, å, ä or ö.

Please note that it may take up to 15 minutes before you have access to all systems with the new password.

Set up a new password via or Edu-id

  1. Go to this page and select the chosen verification method External link.
  2. Log in with your username and password for the selected service
  3. Choose a new password (your username will be displayed in the green box).

Set up a new password via e-mail

  1. Go to this page and fill in your Swedish personal ID number External link.
  2. A reset link will be sent to the e-mail address you have registered in our student documentation system (Ladok).
  3. Click on the link and choose a new password (your username will be displayed in the green box).

IT support Phone Hours

Monday–Friday: 8.00–15.00

Troubleshooting and self-help: Serviceportal Länk till annan webbplats.
Visiting Hours: Monday‑friday 9.00‑15.00.

If the above instructions have not helped you, you can submit a case in our service portal External link..

Always enter your username or personal ID number when contacting IT-support.

This page was last updated 2024-04-23